Privacy Policy
We take your privacy seriously. Here's how we handle your information at Elevate One Prime.
Information we collect
We collect information you provide directly to us, including your name, email address, phone number, and business details when you request a free AI consultation, fill out our contact form, or sign up for our services. We also collect call and messaging metadata necessary to deliver our AI phone answering, missed call text-back, and appointment booking services. Basic website usage data (such as pages visited and time spent) is collected through standard analytics tools to help us improve your experience.
How we use your information
We use your information to provide and improve our AI automation services, respond to inquiries, schedule demos and appointments, send service-related updates, and personalize your experience. We analyze usage patterns to enhance our platform's performance and reliability. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data protection & security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. Communications handled by our AI systems are encrypted in transit using TLS/SSL. Access to customer data is restricted to authorized personnel only, and we regularly review our security practices. While we take strong precautions, no internet-based service can guarantee absolute security.
Third-party services
We may share limited information with trusted third-party service providers who assist us in operating our platform, processing payments, or delivering communications. These providers are contractually bound to use your information only for the services they provide to us and to maintain appropriate security standards.
Your rights & choices
You have the right to access, correct, or delete your personal information at any time. You may also opt out of non-essential communications by following the unsubscribe instructions in our emails or contacting us directly. To request a copy of your data or ask questions about this policy, please reach out to us.
Data retention
We retain your information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law or for legitimate business purposes such as fraud prevention, dispute resolution, and enforcing our agreements.
Children's privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page with a revised effective date. We encourage you to review this page periodically.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, please email us at helpelevateai@gmail.com or call (510) 468-9944.